SMS Terms & Conditions

SMS Is Optional

SMS messaging is entirely optional and separate from patient enrollment. Patients can complete enrollment and receive care through Vironix without consenting to receive SMS messages. Choosing not to receive SMS does not affect a patient's ability to enroll or receive care.

Patients who wish to receive SMS messages may opt in during enrollment or at any time afterward.

How to Opt In

During enrollment, patients can select a separate, unchecked SMS consent option after providing their mobile number. Patients can finish enrollment without selecting this option. After enrollment, patients may opt in by contacting their Vironix care team.

The SMS consent shown at the point of opt-in explains the types of messages patients may receive, that message frequency varies, that message and data rates may apply, how to reply STOP to opt out or HELP for help, and where to review the Privacy Policy and these SMS Terms & Conditions.

Example of the separate, unchecked SMS consent option

Example of the separate SMS consent option. The checkbox is not selected by default.

Program Terms

  1. Program description: After opting in, you may receive recurring text messages (SMS/MMS) from Vironix and your care team at the mobile number you provided. Messages may include responses to questions about your health, care program, or device; appointment reminders; and measurement reminders.
  2. Program frequency: Message frequency varies depending on your care and conversations with the care team.
  3. Costs: Message and data rates may apply. Contact your wireless provider with questions about your text or data plan.
  4. Opt out: Reply STOP at any time to opt out. We will send a confirmation, and you will no longer receive SMS messages from us. Opting out of SMS does not affect your enrollment or care. You may continue to contact the care team by phone or through in-app messaging. To opt in again, contact your care team.
  5. Help: Reply HELP for help or email support@vironix.ai.
  6. Emergency services: The SMS program is not a replacement for emergency services. Call 9-1-1 for an immediate medical emergency. The SMS line and medical devices are not monitored 24/7.
  7. Delivery: Carriers are not liable for delayed or undelivered messages.
  8. Privacy and terms: Review the Vironix Privacy Policy and Terms of Service.

Use Cases

Customer Care

Patients who have opted in may communicate by SMS with their care team about care services, devices, and measurements. A patient or care team member may start the conversation.

Account Notifications

For patients who have opted in, Vironix may use SMS to send missing-measurement notices, appointment reminders, or appointment-scheduling messages. Automated-message preferences may be configured in the mobile app.